FAQ

Orders

How do I place an order?
Select your size, add the item to your bag, and proceed to checkout. You will receive an order confirmation by email within minutes.

Can I modify or cancel my order?
We begin preparing orders shortly after they are placed. If you need to make a change, please contact info@oreviaclothing.com within one hour of placing your order and we will do our best to accommodate.

Shipping

Where do you ship?
We ship worldwide from Melbourne, Australia. Delivery timeframes vary by destination and are displayed at checkout.

How long does delivery take?
Australia: 2 to 5 business days. International: 5 to 12 business days. All orders are dispatched with tracking.

Do you offer express shipping?
Yes, express options are available at checkout where supported by the courier.

Returns & Exchanges

What is your return policy?
We accept returns of unworn, unwashed items with tags attached within 14 days of delivery. Please see our Returns & Exchange page for full details.

How do I start a return?
Email info@oreviaclothing.com with your order number and reason for return and we will guide you through the process.

Sizing & Fit

How do I find my size?
Please refer to our Size Guide for detailed measurements. If you are between sizes or unsure, our styling team is happy to advise.

Product Care

How should I care for my OREVIA pieces?
Most garments are dry-clean only to preserve fabric integrity. Care instructions are listed on each product page and on the garment label.

Payment

What payment methods do you accept?
We accept major credit cards, Apple Pay, Google Pay, PayPal, and Afterpay where available.